Frequently Asked Questions
How fast do you ship?
We ship from the Netherlands within 1–2 business days. NL & BE delivery usually in 1–2 days after dispatch.
What are the shipping costs?
Rates are shown at checkout based on your address and cart. Watch for free-shipping promos.
Can I return an item?
Yes—return within 14 days in original packaging. Start via our Returns page.
Which payments do you accept?
iDEAL, Visa, Mastercard, PayPal, and Klarna (where available).
Do you ship internationally?
EU delivery typically 3–7 business days depending on country and carrier.
Can I change my address?
If the order hasn’t shipped yet, contact us ASAP with your order number and the correct address.
Warranty
Covered by statutory warranty against manufacturing defects. Contact us with photos if something’s wrong.
How do I contact support?
Message us via the contact page. We usually reply within 1 business day.